03_091_0121_1_1
Telephone Or Video Interpreting

Line Item Description

NDIS Line Item: 03_091_0121_1_1 Telephone Or Video Interpreting

This support item, 03_091_0121_1_1, is categorised under the Core Support section of a participant's NDIS plan, specifically within the Interpreting and Translation cluster (Registration Group 0121).

Support Overview

The Telephone Or Video Interpreting line item provides NDIS participants who are Deaf, hard of hearing, or from Culturally and Linguistically Diverse (CALD) backgrounds with professional interpreting services. The core purpose of this support is to remove language and communication barriers, ensuring participants can fully and actively engage with their disability service providers, therapists, and the broader community.


Service Delivery

This service is delivered remotely via telephone or a secure video conferencing platform, offering a flexible and convenient way to access a qualified interpreter. The interpreting service translates a language or format into another, which may include Australian Sign Language (Auslan) or a variety of other spoken languages.


Services typically covered by this line item include:

Interpreting for appointments and meetings with NDIS providers.

Assistance during plan review meetings with the NDIA or Local Area Coordinators (LACs).

Facilitating essential communication to help participants understand their services and manage their plan.

The support is generally charged on an hourly basis. As an item within the NDIS framework, the nature of its delivery permits it to be claimed as a non-face-to-face support where appropriate. Providers must agree on the reasonable price with the participant before the service is delivered and should have an established service agreement. Other support parameters like provider travel and cancellation policies may also apply as per the NDIS Pricing Arrangements.